Avg. Response
2m 14s
−18%
CSAT
4.8/5
+0.2
Deflection
64%
+8%
Escalations
3.1%
−1.2%
7-day Resolution
1,284
Hourly Volume
+12%
Avg. Response
2m 14s
−18%
CSAT
4.8/5
+0.2
Deflection
64%
+8%
Escalations
3.1%
−1.2%
7-day Resolution
1,284
Hourly Volume
+12%
Responses248/10k
Characters250.7k/1.00M
AI Agents2/10
Resets monthly
OrbitiveUptime99.97%
CSAT4.8/5
- Emailsara@client.io2 min ago
Payment received — receipt attached. Anything else today?
- MessengerDaniel Cooper4 min ago
I can move you to Tuesday — choose: 10:30 or 13:00.
- WhatsApp+1 415 555 0135Just now
Hi—can we reschedule to tomorrow morning? We have builders at home.
- Emailsupport@enterprise.com44 min ago
Legal asked for the original invoice — escalating to finance.
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