Avg. Response

2m 14s

−18%

CSAT

4.8/5

+0.2

Deflection

64%

+8%

Escalations

3.1%

−1.2%

7-day Resolution

1,284

Hourly Volume

+12%

Avg. Response

2m 14s

−18%

CSAT

4.8/5

+0.2

Deflection

64%

+8%

Escalations

3.1%

−1.2%

7-day Resolution

1,284

Hourly Volume

+12%

Responses248/10k

Characters250.7k/1.00M

AI Agents2/10

Resets monthly

Orbitive

Uptime99.97%

CSAT4.8/5

Emailsara@client.io
2 min ago
Payment received — receipt attached. Anything else today?
MessengerDaniel Cooper
4 min ago
I can move you to Tuesday — choose: 10:30 or 13:00.
WhatsApp+1 415 555 0135
Just now
Hi—can we reschedule to tomorrow morning? We have builders at home.
Emailsupport@enterprise.com
44 min ago
Legal asked for the original invoice — escalating to finance.

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