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Privacy

The Privacy Policy for Chatbotics.

Chatbotics (“we”, “our”, “us”) provides a no-code AI platform that enables businesses to build AI agents, automate workflows, and connect messaging channels such as WhatsApp, Instagram, Facebook Messenger, websites, Shopify, and more. Protecting your privacy and the privacy of your end-users is one of our highest priorities. This Privacy Policy explains how we collect, process, protect, and safeguard personal data when you use Chatbotics.

By using our website, platform, or connected services, you agree to the practices described here.

Consent

By creating an account, connecting a messaging channel, or interacting with Chatbotics in any way, you consent to the collection and processing of your information in accordance with this Privacy Policy.

If you are an end-user communicating with a Chatbotics-powered agent, your data is processed solely on behalf of the business operating that agent. In such cases, Chatbotics is the Data Processor, and the business is the Data Controller.

You may withdraw consent at any time by terminating your account or contacting us.

Information We Collect

1. Account Information

  • Name
  • Email address
  • Password (securely hashed)
  • Company name
  • Billing details (for paid plans)

2. Integration & Configuration Data

  • API keys, tokens, and connection settings (encrypted)
  • Channel configuration (e.g., WhatsApp Business API, Instagram, website widget)
  • Chatbot settings, automation logic, and uploaded content

3. Conversation Data (Minimally Stored)

We process messages exchanged between your end-users and your AI agent, including:

  • Text messages
  • Images & media
  • Metadata (timestamps, channel source)

We do not permanently store conversation data longer than required to operate the service, provide analytics, or comply with legal obligations.
You may request deletion at any time.

4. Technical & Usage Data

  • IP address
  • Device information
  • Browser type
  • Cookies
  • Dashboard interaction statistics (non-personal)

5. Payment Data

Collected and processed securely by our payment partner (e.g., Stripe).
We never store full credit card numbers.

6. Customer Support Information

  • Support requests and conversations
  • Attachments you voluntarily share

How We Use Your Information

We use collected data strictly for:

1. Platform Operation

  • Running your AI agents
  • Processing and routing conversations
  • Analytics for performance and customer satisfaction
  • Human agent handover when needed

2. Security

  • Protecting accounts
  • Detecting abuse, spam, and fraud
  • Maintaining system integrity

3. Improvements

  • Debugging
  • Performance optimization
  • Enhancing platform reliability

4. Billing & Communications

  • Subscription management
  • Invoicing and receipts
  • Essential service notifications
  • Optional product updates (unsubscribe anytime)

🔒 Zero Tolerance Data Sharing Policy

We do NOT sell, rent, trade, or disclose any personal data.

Ever. Under any circumstances.

We do NOT use customer or end-user data to train public AI models.

We do NOT share or expose messages, images, or conversation content to third parties except:

  • Service providers acting strictly on our behalf (e.g., hosting, payment processors)
  • Messaging platforms you intentionally connect (WhatsApp, Instagram, Messenger, Telegram, Shopify, etc.)
  • Your authorized team members
  • Law enforcement only when legally required

Outside these strictly necessary cases, no data is shared with anyone.

🔐 Security & Encryption

Chatbotics implements industry-leading security measures including:

  • End-to-end encrypted transport (TLS 1.2+ / HTTPS)
  • Encrypted data at rest (AES-256 standard where applicable)
  • API key encryption at the highest standards
  • Strict access controls and role-based permissions
  • Secure hashing of passwords (bcrypt or equivalent)
  • Isolated infrastructure for customer data
  • Regular security audits and monitoring

We continually improve our security practices to meet or exceed modern standards.

Data Retention & Deletion

  • Conversation data is retained only as needed for the functioning of the service or as requested by the customer.
  • You can delete messages, logs, or your entire account at any time.
  • Backups containing personal data are automatically purged on rotation schedules.
  • Legal and financial records are kept only as required by applicable law.

Upon account deletion, all associated data is removed from active systems and scheduled for secure deletion from backups.

Your Rights (GDPR / CCPA / Global)

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“Right to be forgotten”)
  • Object to processing
  • Export data (portability)
  • Withdraw consent

To exercise these rights, contact support@chatbotics.com.

Cookies

We use cookies for:

  • Secure login sessions
  • Improving dashboard experience
  • Basic analytics

You may disable cookies, but certain features may not function correctly.

International Data Transfers

Data may be stored or processed in the EU, the US, or other jurisdictions, depending on infrastructure location.

We rely on:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant subprocessors
  • Security-first infrastructure

to ensure safe transfers.

Children's Privacy

Chatbotics is not intended for children under 13 (or 16 where applicable).
We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy as our platform evolves.
Material changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy:

Chatbotics
Email: support@chatbotics.ai