Market-leading AI for customer service
One platform. All channels. All integrations.
Avg. Response
2m 14s
−18%
CSAT
4.8/5
+0.2
Deflection
64%
+8%
Escalations
3.1%
−1.2%
7-day Resolution
1,284
Hourly Volume
+12%
Avg. Response
2m 14s
−18%
CSAT
4.8/5
+0.2
Deflection
64%
+8%
Escalations
3.1%
−1.2%
7-day Resolution
1,284
Hourly Volume
+12%
Responses248/10k
Characters250.7k/1.00M
AI Agents2/10
Resets monthly
OrbitiveUptime99.97%
CSAT4.8/5
- Emailsara@client.io2 min ago
Payment received — receipt attached. Anything else today?
- MessengerDaniel Cooper4 min ago
I can move you to Tuesday — choose: 10:30 or 13:00.
- WhatsApp+1 415 555 0135Just now
Hi—can we reschedule to tomorrow morning? We have builders at home.
- Emailsupport@enterprise.com44 min ago
Legal asked for the original invoice — escalating to finance.
- Overview
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- Contacts
- Knowledge & Training
- Analytics
- Appearance
- Settings
Market-leading AI for customer service
One platform. All channels. All integrations.
Hi — my package arrived damaged. Order #GB-48271394.09:41
09:41I’m really sorry to see that — thanks for the photo. Is the product itself also damaged, or only the outer packaging?
If the product is damaged too, I can initiate a return and ship a replacement immediately.09:42
The product isn’t damaged — only the packaging. Just wanted to let you know.09:43
Thanks for confirming. I’ll forward this to the shipper and file a damage report for the parcel.
I’m glad the product is in good condition — is there anything else I can help you with today?09:44
That’s perfect, thanks!09:45
AI assistant
Type your message...
One unified dashboard
Bring your AI Agent to every channel your customers already love.
All your social apps in one single dashboard. Convert DMs into customers — reply across WhatsApp, Instagram and Messenger from one place with smart routing and quick replies.
Unify every email inbox
Convert visitors with website chat
Never miss a phone call
All
- Instagram@minne.designJust now
Booked for Fri 14:00 — calendar invite sent. Reply “Reschedule” for other times.
- MessengerDaniel Cooper1 min ago
I can move you to Tuesday — choose: 10:30 or 13:00. Reply 1 or 2.
- Emailsara@client.io3 min ago
Payment received — receipt attached. Anything else I can help with today?
- WhatsApp+1 415 555 01355 min ago
Your parcel is out for delivery today. Would you like to add a drop-off note?
- WhatsApp+44 7700 9001238 min ago
Signature mismatch on the contract — connecting you with an agent to verify details.
- Instagram@homegoods.store11 min ago
We’ve got it in stock — want the charcoal color instead? I can reserve it for 24 hours.
One AI Agent for all your channels
One single AI Agent.
One dashboard for 
Email
Email .
Integrations
Connect with your favorite integrations. All 1000+ of them.
Seamless integrations. From WhatsApp to Shopify, Chatbotics pulls all your customer conversations and data into a single view—no more tab surfing, just instant context.
WhatsApp. Chat with customers inside the dashboard via WhatsApp’s familiar interface.
MessagingMessagingFacebook Messenger. Handle page messages without jumping between tabs or devices.
MessagingMessaging
Instagram Messenger. Manage Instagram DMs together with every other channel in one place.
MessagingMarketingMessagingMarketingTelegram. Engage with your Telegram community directly from your workspace.
MessagingMessaging
Mailchimp. Sync contacts and campaigns for effortless email marketing automation.
MarketingProductivityMarketingProductivity
Acuity Scheduling. Let prospects book meetings that appear instantly in your calendar.
SchedulingProductivitySchedulingProductivity
Slack. Push conversations or alerts from any channel straight into Slack.
ProductivityProductivity
Shopify. Pull order and customer data from Shopify to give agents full context.
E-commerceMarketingE-commerceMarketing
WooCommerce. Surface WooCommerce customer and order details while you chat.
E-commerceE-commerce
Features
Packed with game-changing features.
WhatsAppJane Doe
Auto-archive enabledCompleted
Plan change question
Hi! Can I change my plan mid-cycle?
Absolutely. You can switch plans anytime — the change is prorated and applies right away.
Starlume AI•15 seconds agoThanks — that solves it!
Completion criteria
Define when the chat should be considered complete.
Mark complete once the issue is solved and the customer confirms they’re satisfied.
Smart Conversation Status & Handoff. Chatbotics auto-labels every thread—Completed, Escalated, or Review—and routes the next best action. You set the rules in plain language
WebchatJane Doe
EscalatedAgent live
Invoice issue
Hi, this invoice looks wrong.
I’ll bring in a human agent to help with this.
Starlume AI•a moment agoHi, I’m Joe. I’ll fix this for you now.
Joe Johnson - Starlume AI•Just nowEscalate to human agent
Forward the conversation based on the rule below.
If request involves financial corrections or policy overrides, escalate to a human agent immediately and attach the full chat context.
Seamless Human Takeover. Agents can step into any live thread with one click—AI hands off cleanly and stays as a co-pilot. No lost context, no awkward restarts
MessengerJane Doe
Damaged package
I received my package but it was damaged. I’m attaching a photo so you can see the issue.
Torn box (97%)
Broken seal (93%)
Crushed corner (88%)
I’m really sorry this arrived in poor condition — thanks for the photo. Is the item itself damaged too, or only the box? If the product’s affected, I’ll start a return and arrange a replacement.
Starlume AI•Just nowAdvanced Image Analysis. Unlock new dimensions of interaction by letting your chatbot analyse images and respond instantly. From product recommendations to content moderation, image-based conversations open fresh possibilities to engage and assist users.
Members & permissions
Secure agent access
Assign roles, limit data visibility and keep sensitive actions under control.
Least-privilege
Members3 total
AR
Alex Rivera
alex@acme.co
JB
Jordan BlakeActive
jordan@acme.co
SG
Sam Green
sam@acme.co
Agent permissionsRole: Agent
Customer data
Read conversations & profiles
Limited
Agent actions
Reply, tag, close threads
Allowed
Workspace settings
No access to channels or billing
Blocked
Admins can adjust roles; agents stay sandboxed to their assigned workspace.
Members & Permissions: Secure Agent Access. Create Members, assign agent roles and permissions, limit data visibility and actions, enforce least-privilege access, and protect critical sensitive operations.
WebchatChris Meyer
Order status · #10473
Hi, can you check the status of order #10473 for me?
Thanks for waiting! I’ve pulled up your order — it’s out for delivery today and should arrive before 6 PM.
Starlume AI•Just nowHuman-paced reply timing
Choose a delay preset or custom seconds per channel.
20 seconds
10s20s30sRandom 10–20s
e.g. 17
Leave empty to use the preset delay.
A more human like AI. Configure per-channel response delays — instant, 10/20/30 seconds, or smart random delays — so conversations unfold at a human pace instead of machine speed.
WhatsAppCarlos Gómez
Plant watering question
¿Hay una planta que pueda sobrevivir durante 2 semanas sin agua?
Una “Strelizia” podría ser una buena recomendación; es bastante resistente y tolera periodos cortos sin riego.
Strelizia — resistente al olvido de riego
Ideal para intervalos cortos sin agua
Starlume AI•Just nowGlobal Language Support & Translate. Reach a worldwide audience with true multi-language support. Break language barriers to serve your customers in their preferred language and expand your market potential.
Features
Packed with game-changing features.
Smart Conversation Status & Handoff. Chatbotics auto-labels every thread—Completed, Escalated, or Review—and routes the next best action. You set the rules in plain language
Seamless Human Takeover
Advanced Image Analysis
Members & Permissions: Secure Agent Access
A more human like AI
Global Language Support & Translate
WhatsAppJane Doe
Auto-archive enabledCompleted
Plan change question
Hi! Can I change my plan mid-cycle?
Absolutely. You can switch plans anytime — the change is prorated and applies right away.
Starlume AI•15 seconds agoThanks — that solves it!
Completion criteria
Define when the chat should be considered complete.
Mark complete once the issue is solved and the customer confirms they’re satisfied.
Loved worldwide
Don’t take our word for it. Results that speak for themselves.
Platform preview
Explore the platform in five snapshots.
What you'll see. Conversations, Contacts, Knowledge & Training, Analytics, and Appearance — click a card or let it auto-cycle to watch the preview image update in real time.
Enterprise-grade security
Your customers’ data stays safe. Full stop.
Standards & controls. Security that wins enterprise deals—built in from day one. • TLS 1.3 & AES-256 • GDPR & SOC 2 • RBAC & approvals • WAF, rate-limits, alerts • On-prem option
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Join industry leaders—go live today. Unified dashboard for every conversation. Market-leading AI, zero code.
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